Industry: Professional Services

Professional services firms need a structured approach to employee management that reflects their own professional standards

Professional HR is Good for Professional Services

Bright, highly qualified, creative professionals need a HR management solution that is as innovative and adaptable as they are

HR Management Must Focus on Talent

Professional services firms must manage employees, as talent that is key to achieving business success

The Employer Employee Relationship is Key

Businesses that rely on employee talents thrive when employers have a strong relationship-based approach to HR management

The H2R hiring to retiring Solution for Professional services Businesses

H2R supports a relationship-based approach solution for every aspect of the relationship between an employer and their employees

Talent Acquisition

Professional services businesses need employees with a broad range of talents and specialist skills.

Multiple Ways of Working

  • Professional services businesses often have to offer a wide range of ways of working to attract talented people

How H2R Helps

  • With H2R you can manage employees with various contracts and provide the same relationship-based results orientated approach to management

Specialist Skills

  • Professional services businesses need talented people who can work in a collaborative yet competitive environment

How H2R Helps

  • With H2R you can facilitate employee ownership of their own development plan that links to their business and own lifestyle objectives

Project and Contract Based

  • Professional services businesses often, have to rotate employees between different projects and contracts

How H2R Helps

  • With H2R you can maintain a talent map that will enable you to build teams with the right balance of skills, knowledge, and experience

 Lack of Diversity

  • Professional services firms often have difficulties reflecting the diversity of their communities in their workforce

How H2R Helps

  • The broad range of diversity reports and associated training within H2R can help raise awareness of diversity and prompt actions

Talent Retention

Many professional services businesses face difficulties in retaining talented, expensively trained employees

Career Minded

  • Knowledge workers tend to be career orientated, and think about the long-term

How H2R Helps

  • Using the multi-level objective tools in H2R to help employees understand the future of the business and their role in that future


  • Knowledge workers like being involved in new or unique projects using the latest ideas

How H2R Helps

  • With the H2R learning and development module you can plan learning opportunities that will prepare your workers for new projects

Alternative Options

  • Talented knowledge workers will quickly attract the attention of your competitors

How H2R Helps

  • The communication tools within H2R enable you to present employees with a positive vision of their future with your organisation

Pay and Benefits

Probably the largest cost for professional services businesses; the costs of getting it wrong are also substantial

Demand and Supply

  • Using Pay to compete for workers can be a self-destructive strategy

How H2R Helps

  • The H2R research community will help you identify how to create a competitive reward strategy


  • Performance is impacted by how you mix base and variable pay

How H2R Helps

  • Lifestyle planning tools in H2R will help you identify what motivates individual employees

Talent Benefits

Lack of Personalisation

  • Many professional services businesses give every employee the same benefits regardless of their needs

How H2R Helps

  • With H2R you can provide your employees with benefits that will provide a big benefit to each of your employees

Limited Benefits Available

  • Many professional services businesses only offer employees a small range of mainly statutory benefits

How H2R Helps

  • H2R includes a huge range of benefits covering every aspect of life to meet the lifestyle needs of every employee

Learning that Develops Talent

Rapidly changing technology and increasingly personalised customer requirements make it important for professional services businesses to maintain continuous improvements through constant learning and development

Training is expensive

  • Sometimes the cost of training prohibits professional services businesses from providing training

How H2R Helps 

  • With H2R professional services businesses benefit from our bulk buying of learning resources and training courses, making it more cost effective to provide training

Too Busy to Learn

  • Many professional services businesses find it difficult to make the time available for employee training

How H2R Helps

  • From e-learning to coaching the wide range of learning options provided by H2R means there will always be an activity that fits into an employees’ diary

Talent Management and Appraisal

Providing employees with feedback on their performance can positively impact their motivation and lead to increases in employee productivity

Lack of Understanding

  • When a knowledge worker is focused on a client-based project, they can lose sight of how they fit into the big picture of their own organisation

How H2R Helps 

  • The H2R performance management and appraisal module allows a professional services business to show the structure of objectives throughout the organisation

One-sided Appraisal

  • Many professional services businesses focus their performance management and appraisal system, on what the organisation wants and needs

How H2R Helps

  • The H2R performance management and appraisal module, covers every aspect of the work life balance and what the employee or contractor wants from work

Individual and Collective Employee Relations

When the focus is on project deadlines individual and collective employee relations issues can often be overlooked by managers until the issue has become a problem

Communication 113

  • Working on a client site, or based remotely can result in employees receiving inaccurate information via the rumour mill

How H2R Helps 

  • The communication tools within H2R provide a straight-forward way of ensuring that both employees and managers get the correct information in the right way at the right time.

Resolving Problems 118

  • Employee complaints become problems when the correct grievance procedures are not followed by employees, and managers.

How H2R Helps 

  • Intuitive processes within H2R provide a straight-forward way for employees to raise concerns and managers to act to demonstrate that they are taking the appropriate actions

Legal Compliance

Compliance with legislation is essential to the success of any professional services business

Ignorance of the law

  • Mistakes often happen because managers or employees are unaware of their legal responsibilities

How H2R Helps 

  • The communication and training tools in H2R help ensure that managers and employees are aware of, and kept up to date with their legal responsibilities at work

Ignoring the Law

  • Sometimes policy obligations are overlooked when operational issues are, viewed as, more important

How H2R Helps

  • H2R can help you set up record keeping processes that help to reinforce legislative responsibilities and ensure that you have accurate records of compliance

Health and Safety

The first priority, of any business is to ensure that they are operating safely.
With workers often working on client sites professional services businesses have a constantly changing health and safety scenario.

Safety Education

  • What may be obvious to the educated, will be unknown to the worker who has not been informed, about the hazards and risks in their workplace 

How H2R Helps 

  • H2R includes access to an extensive range of safety education resources and training courses and a team of Health and Safety experts and solicitors

Engagement with Safety

  • The risks of accidents and near misses increases, when employees build confidence in their job and environment and start to make shortcuts

How H2R Helps

  • The risk assessment and incident and near misses reporting tools within H2R make it easy for employees to report when safety rules are not being followed

Someone to talk to

There will be a H2R professional with experience of manufacturing available to answer your questions