Returns Policy

What to do if you are unhappy with a purchase from Abeceder or our learning resources web shop Work Place Learning Centre

Abeceder and Work Place Learning Centre are intended as a service for business customers.

Individual consumers must notify Abeceder at the time the order is placed that the products or services are
being purchased for individual use. Contact us.

Purchase orders made by businesses are considered firm sales and cannot be returned or altered
once the order has been placed.

Business Customers

May return products when the:

• Delivered products do not match the customer’s order

• Goods delivered to the business customer are damaged or defective in some way

• An incorrect quantity of goods is delivered

• The goods are not delivered within 30 days of the date on which they are ordered

The product must be:

• Packed in the original packaging

• Returned within 28 days of receipt

• In pristine, and completely resalable condition

• Accompanied by a copy of the delivery note or receipt

Products will not be considered to have been returned to Abeceder until they have arrived at Abeceder, or our nominated distributor.

Purchase orders placed by consumers are covered by the distance selling directive.

Individual Customers

Returns terms and conditions:

• May withdraw their order for goods at any time up to the end of the seventh working day after the order was placed, even if they have already received the order

• Will not have to pay any penalty for withdrawing an order

• Must notify Abeceder that they wish to cancel an order, before returning it.

• Must provide details of the order number, the products ordered and what they have done with the products. Contact us